Peak Fitness London – Customer Privacy Notice

This privacy notice explains how Peak Fitness London handles your personal information.

Key Sections:

• Contact Details
• Information We Collect, Use, and Why
• Lawful Bases and Your Data Protection Rights
• Where We Collect Personal Information
• Data Retention Periods
• How to File a Complaint

Contact Details:

Email: tom@peakfitnesslondon.com

Information We Collect, Use, and Why:

To provide services and products (including delivery), we collect or use:

• Names & Contact Details
• Addresses
• Date of Birth
• Purchase or Account History
• Payment Details (including card/bank information)
• Health Information (dietary requirements, allergies, health conditions)
• Health & Safety Information
• Account Information
• Website User Data (user journeys, cookie tracking)
• Photographs or Video Recordings
• Compliments or Complaints Information

For customer accounts and guarantees, we collect or use:

• Names & Contact Details
• Addresses
• Payment Details
• Purchase History
• Account Information (Registration Details)
• Marketing Preferences
• Health Information

For service updates or marketing purposes, we collect or use:

• Names & Contact Details
• Addresses
• Marketing Preferences
• Purchase or Viewing History
• Website/App User Journey Information
• Consent Records
• Health Information

For queries, complaints, or claims, we collect or use:

• Names & Contact Details
• Addresses
• Payment Details
• Account Information
• Public Video Recordings
• Correspondence
• Health Information

Lawful Bases and Your Data Protection Rights:

Under UK data protection laws (UK GDPR), we require a lawful basis to collect and use your data. Depending on the lawful basis, different rights apply.

Your Data Protection Rights:

• Right to Access: Request copies of your personal data and details about how we collect and use it.
• Right to Rectification: Correct inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restriction: Limit how your data is processed.
• Right to Object: Object to processing of your personal data.
• Right to Data Portability: Transfer your personal data to another organization or to yourself.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it anytime.

To exercise these rights, contact us via the provided email. We’ll respond within one month.

Lawful Bases for Using Your Data:

• Consent: You’ve given permission after receiving relevant information. You can withdraw consent at any time.
• Contract: Data is required to fulfill a contract.
• Legitimate Interests: Data is used for mutual benefit without undue harm. For example, health information for training and nutrition coaching.

Purposes for Processing and Corresponding Lawful Bases:

• Services & Goods: Lawful bases: Consent, Contract, Legitimate Interests (e.g., health data for training/nutrition).
• Customer Accounts & Guarantees: Lawful bases: Consent, Legitimate Interests (health data for services).
• Marketing & Service Updates: Lawful bases: Consent, Contract.
• Queries, Complaints, or Claims: Lawful bases: Consent, Contract, Legitimate Interests.

Where We Get Your Personal Information:

• Directly from you.

Data Retention:

We only keep your personal information for as long as necessary for the purposes outlined above.

How to Complain:

If you have concerns about our use of your data, please contact us first via the email provided above. If unsatisfied, you can file a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
www.ico.org.uk/make-a-complaint